Getting approved to work

When you first sign in, the app checks whether you can take jobs and tells you exactly what is missing.

The Sitora Courier sign-in screen. — Signing in to Sitora Courier.

“You cannot take jobs yet”

Under that heading is a list. Each line is one thing to fix:

What it says	What to do
Finish your profile details	Your legal name, date of birth and vehicle type
Verify your phone number	Verify the number on your account
You must be 18 or older	Nothing to do — this is a hard requirement
Your account is too new	Wait; new accounts become eligible shortly
Upload an identity document	An unexpired identity document
Upload your driving licence	Required for vehicles that need one
Accept the current courier terms	Read and accept the current version
Your account is suspended	See Your standing
Your account has been closed	Contact support

The list is in order. Work down it.

A pause is not on this list. It has its own notice, on its own, because it is not a requirement you can finish — see Your standing.

Nobody approves you at Sitora

This is the part people find surprising, and it works in your favour.

There is no queue and no person deciding whether you are allowed to start. The list above is checked automatically every time you use the app. Upload the last document and you are eligible on your next request — no waiting for review.

It works the other way too: if your licence expires, you stop being eligible at that moment. Keeping documents current is genuinely your responsibility, not something someone will chase you about.

Your documents

Documents you upload are private. They cannot be edited or overwritten — if you need to replace one, you upload a new one and the old one stays as a record.

Only two parties can read them: you, and a Sitora reviewer if a review is needed. Restaurants never see your documents; they see that Sitora verified you.

Getting a restaurant to approve you

Clearing Sitora’s list makes you eligible. Getting work also needs a restaurant to approve you, and that takes two steps: you apply in the app, and they check you in person.

Apply in the app — this step is not optional

The Restaurants tab is where you do it, and nothing starts without it.

Mine lists the restaurants you have applied to and the state of each one: applied, approved, suspended, rejected, ended or withdrawn. Approved is the only state that brings you offers.
Find work lists restaurants running delivery. Search by name, open one, and tap Apply. You may add a note — where you usually work, the hours you prefer, your experience. It is optional and the restaurant reads it.

If you have never applied anywhere, the Mine tab says so: You are not approved anywhere yet. That is the whole reason no offers arrive.

A restaurant marked Open to platform-verified couriers without an application is the one exception: no application is needed, but platform verification is — see below.

Then they check you in person

The restaurant decides. They see your vehicle, your record, and how long you have been on the platform — never your documents. Most want to meet you once before approving, and will:

See your ID — in person, not a photo
Look at your thermal bag — and decide whether it is acceptable
Look at you — appearance against their standard

Turn up with the bag you actually use and the ID you actually hold. The restaurant records that they checked, and that record is what a later dispute turns on.

Once your application shows approved, that restaurant’s delivery jobs can be offered to you.

Verification levels

You start at the basic level, which is enough to work for any restaurant that has approved you. That covers most couriers, permanently.

A higher level — platform verified — is needed only for open-pool work, where no restaurant has met you. You can reach it two ways:

By reputation. Deliver enough jobs, for enough different restaurants, at a good completion rate, and you are promoted automatically. Nobody opens your file.
By asking for review. You can request verification directly.

You do not need it to start, and most couriers never think about it.

Day-to-day recipes

I uploaded everything and still cannot work. Re-read the list — it updates itself. A remaining line is a remaining requirement. If it says Offers are paused for now, see Your standing.

A restaurant approved me but I get no offers. Check you are on shift. Then check the pause and suspension states on your standing screen.

My licence is about to expire. Upload the new one before it does. There is no grace period — you stop being eligible on the day.

I cleared the whole list and still get nothing. Clearing the list is only half of it. Open Restaurants → Find work and apply somewhere. Until one application shows approved, there is nothing to offer you.

I want to work for another restaurant. Each restaurant approves separately. Apply to them from Restaurants → Find work, then meet them.