Sitora Courier
Sitora Courier is the app you use to deliver food. It is deliberately small: you are doing one thing at a time — waiting for work, or carrying an order — so the app shows one thing at a time.
Four tabs
Section titled “Four tabs”Work — your shift, the offers waiting for you, and the job you are carrying. This is where you live, and it carries a badge when offers are waiting.
Earnings — what you have made.
Restaurants — who you are working for, and where you apply to work for somebody new. Without an approved application here, no offer can reach you at all.
Me — your profile, your documents and your settings.
Two more screens are not tabs, because you go to them rather than live in them: the requirements checklist you work through before you can take offers, and your standing — how you are doing, why you might be paused, and how to appeal a suspension. That is the whole app.
Three things decide whether you can work
Section titled “Three things decide whether you can work”Understanding these saves a lot of confusion about why an offer did or did not arrive.
1. Sitora’s requirements. A fixed checklist: your details, a verified phone, being over eighteen, an identity document, a driving licence if your vehicle needs one, and accepting the current courier terms. Nobody at Sitora approves you — the list is checked automatically each time, so finishing the last item makes you eligible immediately, and letting a document lapse stops you the same way. See Getting approved to work.
2. A restaurant’s approval. You apply to a restaurant from the Restaurants tab, and it approves its own couriers in person: they check your ID, look at your thermal bag, and decide. No application means no offers, however complete your Sitora checklist is. A restaurant cannot approve you if Sitora has suspended you.
3. Whether you can take this job. Checked at the moment of each offer, and there are nine ways it can come out no: the platform is frozen, your profile is not active, verification is required, you have no approved application at that restaurant, you are off shift, your phone has stopped reaching Sitora, you already have as many jobs as you may carry, you are not clear to carry cash on a cash order, or your offers are paused.
The sixth is the one that catches people, because nothing looks wrong. If the app is closed, backgrounded or the connection drops for long enough, dispatch stops counting you as present and the offers quietly go to somebody else. The app says so when it happens — “You may have stopped receiving offers” — and its advice is the whole fix: keep this screen open; it reconnects on its own as soon as the phone gets through.
Being off shift means off
Section titled “Being off shift means off”When you are off shift the app does nothing: it is not polling, not tracking, not spending your battery or your data. Going on shift is what starts it.
Ending your shift stops it again. Do that when you finish rather than closing the app.
Navigation is your own map app
Section titled “Navigation is your own map app”Sitora works out distances and fees. It does not draw routes, and it never will — your map app knows the roads and the traffic. Navigate on a job hands the destination to it.
What the app will never ask of you
Section titled “What the app will never ask of you”- It will never ask you to mark an order paid. You cannot, by design.
- It will never ask you to confirm you collected an order. A member of staff confirms the handover at the counter.
- It will never show you a customer’s details before you accept. Payout and distance are what you decide on; the address is yours once the job is.